Frequently asked questions
Consigning
How does consignment work?
You bring your pieces, we sell them. When a piece sells, you receive 50% of the net proceeds, and our fee never exceeds €600 incl. VAT. Pieces are on sale for 60 days, optionally followed by 30 days at 30% off. Read how it works and see what you’ll earn.
Do I need an appointment?
No. You can book an intake appointment, drop your pieces off during opening hours, or send them by post.
What do you accept?
Authentic clothing, shoes, bags, jewellery, watches and accessories by high-end designers: clean, undamaged and suited to the season. Have a look at the designers we love.
Who decides the price?
We suggest a price; you decide. Nothing goes on sale until you agree. Please reply to our suggestion within 5 days.
How do you arrive at a price?
Based on the label, the piece, its condition and current demand. Usually that’s 40 to 50% of the original retail price. Coveted pieces, such as some Chanel and Hermès, can hold more of their value.
How long do my pieces stay at Tamago?
60 days at full price, followed by 30 days at 30% off. You can opt out of the discount period, in which case it’s 60 days. Sometimes we can extend the period.
What happens if something doesn’t sell?
You pick it up at the shop, or we send it back by post for €10. You can also choose to donate it; the proceeds then go to charity. Please collect unsold pieces within 10 days after your consignment period ends: after that, they become Tamago’s property.
How and when do I get paid?
Once a piece has sold, ask for your payout by email or at the shop. We transfer it to your bank account or pay you at the shop. Prefer not to think about it? Sign up for automatic monthly payouts at the shop. Proceeds can be claimed up to one year after intake.
How do I know whether something has sold?
Ask us any time by email, or by phone during opening hours. With automatic payouts, we transfer your proceeds monthly and let you know when your consignment period ends.
Can I send pieces from outside the Netherlands?
Yes. The free shipping label is for parcels from the Netherlands; from other countries, let us know and we’ll get back to you with the options.
Shopping
Do you have a webshop?
No. Our pieces are only sold in the shop on the Spiegelgracht. Follow us on Instagram for a glimpse of what’s in store.
Is everything authentic?
We only accept authentic pieces, and every item is assessed by our team before it goes on sale.
When are you open?
Wednesday to Saturday, from 11:00 to 17:00. Opening hours & directions.
Didn’t find your answer?
Call us during opening hours or send us an email. We’re happy to help.